***** TIPSY THURSDAY *****

Stay current with our social media tips and tricks

Today’s tip is about negative feedback. When I talk to small businesses one of the main reasons they haven’t entered the social media environment is because they are fearful that a negative comment or review could ruin them.

However, a bad review can be seen as an opportunity to improve, counter offer and show your followers that you are customer focused and reactive. It can even boost your business. In big business skilful management of negative customer feedback has become quite an art form and entertaining ones often go viral.

The most crucial thing though is to never delete a negative comment, its reflects very poorly on a business that hides negative feedback.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s